68game Privacy Policy

Who We Are

68game operates the online gaming and sports betting platform available at 68game.onl ("the Platform"). References to "68game", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the 68game platform and all associated services accessible through it.

68game is committed to protecting the personal information of all users who access the Platform, including those based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan. This Privacy Policy applies in full to all account holders, registered users, and visitors to the 68game website.

This Privacy Policy should be read alongside the 68game Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall agreement between you and 68game.

Data We Collect

68game collects personal data in several ways — information you provide directly during registration and account use, data generated automatically through your use of the Platform, and in some cases information obtained from third-party verification or payment service providers. The categories of data we collect are outlined below.

How We Use Your Data

68game uses the personal data it collects for specific, legitimate purposes related to the operation of the gaming platform and the delivery of services to our users. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which 68game uses your personal data are as follows:

• Account Registration and Management: To create and maintain your 68game account, verify your identity, manage your login credentials, and provide access to all platform features.
• Identity Verification (KYC): To comply with anti-money laundering obligations and verify that all 68game account holders meet the minimum age requirement of 21 years. KYC checks are a regulatory necessity and cannot be waived.
• Transaction Processing: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records of all account activity.
• Service Delivery: To provide access to cricket betting, live casino, slots, Mahjong Ways, Callbreak, and all other games and features available on the 68game platform.
• Customer Support: To respond to queries, resolve disputes, and provide bilingual (English and Urdu) assistance through our 24/7 support team.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, underage gambling, and any other conduct that violates the 68game Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns and intervene where indicators of problem gambling are identified, in line with our commitment to responsible gaming for all users aged 21 and above.
• Legal Compliance: To meet obligations imposed by applicable law, including responding to lawful requests from regulatory authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the 68game platform, optimise user experience, and develop new features.
• Promotional Communications: To send you information about 68game bonuses, promotions, and new features, subject to your communication preferences. You may opt out of marketing communications at any time.

Legal Basis for Processing

68game processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing that is required to fulfil the contract between you and 68game — including account management, transaction processing, and game delivery — is carried out on the basis that it is necessary to perform the services you have registered for.
• Legal Obligation: Where processing is required by law — such as identity verification, anti-money laundering checks, and record-keeping — 68game processes your data to comply with its legal obligations.
• Legitimate Interests: 68game processes certain data on the basis of legitimate interests, including fraud detection, security monitoring, responsible gaming oversight, and platform analytics, where such processing does not override your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — such as the receipt of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Cookies & Tracking Technologies

68game uses cookies and similar tracking technologies on the Platform to ensure its correct operation, personalise your experience, and gather analytical insights. A cookie is a small text file stored on your device when you visit a website. 68game uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the 68game platform to function. They enable core features such as secure login sessions, account authentication, and navigation. These cookies cannot be disabled without impairing the functionality of the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, game display settings, and responsible gaming limits — so that your 68game experience is personalised to your account configuration.
• Analytical Cookies: 68game uses aggregated, anonymised analytical data to understand how users interact with the Platform, identify popular features, and improve navigation and page performance. Individual users are not identified in analytical reports.
• Security Cookies: Used to detect suspicious activity, prevent fraudulent logins, and protect user accounts from unauthorised access attempts.

Most web browsers allow you to control or disable cookies through the browser settings menu. Please note that disabling strictly necessary cookies may prevent certain features of the 68game platform from working correctly. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

Data Sharing & Disclosure

68game does not sell, rent, or trade your personal data to third parties for commercial gain. Your data may be shared in limited, controlled circumstances as described below:

• Payment Service Providers: 68game shares the minimum necessary financial data with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank to process your deposits and withdrawals. These providers process your payment data under their own privacy policies and are contractually required to maintain data security standards.
• Identity Verification Providers: Where 68game engages third-party KYC verification services to validate identity documents, relevant data is shared with those providers solely for the purpose of verification and is not retained by them beyond the scope of the verification process.
• Game Content Providers: In the case of live dealer games operated by licensed third-party studios, certain session data is shared with the provider to facilitate gameplay. This data is governed by the studio's applicable data processing agreement with 68game.
• Regulatory and Law Enforcement Authorities: 68game will disclose personal data where required to do so by applicable law, court order, or lawful request from a regulatory or law enforcement body. Such disclosures will be limited to the information specifically requested.
• Fraud Prevention & Security: In cases of suspected fraud, money laundering, or other criminal activity, 68game may share relevant data with appropriate authorities or fraud prevention databases as permitted by law.
• Business Transfers: In the event of a merger, acquisition, or transfer of the 68game business or its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the data handling practices of the new entity prior to any change taking effect.

Data Retention

68game retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal data associated with an active 68game account is retained for the duration of the account's existence and for a period of at least five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Copies of identity documents submitted during KYC verification are retained for a minimum of five (5) years following the end of the account relationship, as required by applicable financial regulations.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years following the date of the transaction.
• Support Communications: Records of customer support interactions, including live chat transcripts and email correspondence, are retained for a period of three (3) years.
• Marketing Consent Records: Records of your marketing consent or opt-out preferences are retained for the duration of your account relationship plus one (1) year, to demonstrate compliance with applicable regulations.
• Anonymised Analytics Data: Aggregated, anonymised analytical data from which individual users cannot be identified may be retained indefinitely for platform development purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data subject to ongoing legal proceedings or regulatory investigations will be retained until those proceedings are concluded.

Your Rights

As a 68game user, you hold a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact the 68game support team at [email protected] with your registered account details and a clear description of your request.

• Right of Access: You may request a copy of all personal data held by 68game in relation to your account. 68game will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data held by 68game about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: In certain circumstances — such as where data is no longer necessary for the purpose for which it was collected — you may request that 68game delete your personal data. Note that this right is subject to overriding legal retention obligations.
• Right to Restrict Processing: You may request that 68game temporarily restrict the processing of your personal data while a dispute regarding its accuracy or the lawfulness of processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes, where you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

68game will acknowledge all data rights requests within 5 business days and will endeavour to resolve them within 30 days. Complex requests may require an extension of up to an additional 30 days, in which case you will be notified.

Data Security

68game implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 68game platform is encrypted using SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted during transmission.
• Secure Data Storage: Personal data stored on 68game servers is protected using industry-standard encryption and access controls. Access to stored data is restricted to authorised personnel with a legitimate operational need.
• Two-Factor Authentication: 68game supports two-factor authentication on user accounts to provide an additional layer of protection against unauthorised login attempts.
• Access Controls: Internal access to user personal data is controlled on a strict need-to-know basis. 68game staff do not have access to data beyond what is required for their specific role.
• Intrusion Detection: 68game operates automated systems to detect and respond to unusual access patterns, login anomalies, and potential security threats in real time.
• Regular Security Reviews: 68game conducts periodic security assessments and reviews to identify and address potential vulnerabilities in the platform's data handling infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to the rights and freedoms of users, 68game will notify affected users and relevant authorities as required by applicable law and as promptly as circumstances allow.

Children's Privacy

The 68game platform is strictly intended for users who are 21 years of age or older. 68game does not knowingly collect, process, or retain personal data from individuals under the age of 21. If 68game discovers or is notified that an account has been created by a person under 21, the account will be immediately suspended, all associated data will be deleted, and any deposits made will be reviewed in accordance with applicable law.

Parents and guardians who believe that a minor may have created a 68game account or provided personal data to the Platform are encouraged to contact 68game at [email protected] immediately so that the matter can be investigated and resolved without delay.

Third-Party Links

The 68game platform may contain references to third-party services such as payment providers and game studios whose services are integrated into the platform. Where you interact with these third-party services — for example, by initiating a JazzCash deposit — your data is processed by those providers under their own privacy policies.

68game is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services with which you interact in the context of using the 68game platform. 68game selects its third-party service providers carefully and requires them to maintain appropriate data protection standards under the terms of their service agreements with 68game.

Updates to This Privacy Policy

68game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, changes in applicable law, or improvements to our services. When material changes are made to this Policy, 68game will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this page will be updated whenever a revision is made. We encourage you to review this Privacy Policy periodically to stay informed about how 68game protects your personal information. Your continued use of the 68game platform following notification of any changes constitutes your acknowledgement of the updated Policy.

If you have any concerns about a change to this Privacy Policy, you are encouraged to contact our support team before the changes take effect. If you do not agree with the revised Policy, you may request closure of your account in accordance with the 68game Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 68game handles your personal data, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week, in both English and Urdu.

• Email: [email protected]
• Live Chat: Available directly inside your 68game account dashboard at any time.
• Response Time: All privacy-related enquiries are acknowledged within 5 business days.

When contacting us regarding a data rights request or a privacy concern, please include your registered 68game username and a clear description of your request so that our team can assist you as efficiently as possible.